Helpful resources for your infusion or injection appointment
If you are a first-time FlexCare patient, or returning for another visit, review the patient education resources below. If you have any questions, please call your infusion location or ask a staff member at your next appointment.
Preparing For Your Visit
Please review the video below to learn how you can prepare for your first infusion or injection appointment at FlexCare Infusion Centers.
Download our Patient Infusion Dictionary for important terms related to your treatment.
Infusion Therapy Health Tips
During infusion therapy treatment, it’s important to take care of your body overall. While no two patients experience the same infusion therapy journey, these health tips can help you keep progressing on the road to better health and help manage any symptoms that may occur with your condition or in response to infusion therapy.
Get plenty of sleep
Aim to sleep for at least seven hours each night so your body has adequate time to rest and repair itself. Getting enough sleep also helps reduce stress, improves mental clarity, and can help reduce other symptoms from chronic conditions.
Eat a healthy diet
Identify food allergies
Wash your hands
Manage your stress
Try to stay warm
Practice time management
Frequently Asked Questions
How quickly can infusions start after my doctor prescribes the medication?
Once we receive a referral from your doctor and any necessary case notes, we’ll submit paperwork to your health insurance. If they have any follow-up questions or need additional information, we’ll work directly with your doctor’s office regarding those details. For most patients, your first infusion happens within about a week of receiving the referral, though sometimes it can take a little longer.
Do you offer monoclonal antibody infusions for COVID-19?
FlexCare does not currently offer monoclonal antibody infusions for COVID-19.
How much of my infusion treatment will my insurance cover?
Insurance coverage varies depending on your health plan and the medication prescribed. Our team will work closely with your insurance company and doctor’s office to ensure all necessary documentation is submitted to your insurance company. We will also provide an estimate of your out-of-pocket expenses before treatment begins.
How long will the infusion take?
Infusion timeframes vary based on the medication, the dosage, and how long you need to be monitored after the infusion. Some infusions are as quick as 30 minutes while others may take a couple hours. Once we have the referral from your doctor, our team should be able to estimate how long each appointment will take. Our comfortable infusion suites have streaming audio and video, heated massage chairs, and workspaces to help you pass the time.
My doctor sent me to a different infusion center. How can I switch to FlexCare?
As a patient, you have the right to choose the provider for your infusions. If you’re currently receiving infusion therapy from a different provider, ask your doctor to submit a referral to FlexCare Infusion Centers to continue your infusion therapy.