At FlexCare Infusion Centers, we strive to make the onboarding process for each new patient as simple as possible. We understand that deciding to work with a new healthcare provider can be intimidating, and we are here for our new patients every step of the way to answer any questions and guide them through the process.
Because our team of specialists focuses exclusively on infusions, we understand the process and are fully committed to providing outstanding care to all our patients. Our new patient process includes the initial referral, some new patient paperwork, and the insurance approval process. Throughout the entire process, communication is always our top priority!
Physician referral
Patients may be referred to FlexCare Infusion Centers by their primary care physician or a wide range of specialists, including gastroenterologists, neurologists, rheumatologists, or immunologists. The referring physician’s office can access our referral forms on our website and are welcome to contact our office with any questions.
New patient paperwork
We understand that no one enjoys completing paperwork, but it’s a necessity when it comes to medical treatment. Completing this paperwork at the beginning stages of the patient onboarding process ensures that we will have each patient’s medical history, contact information, and insurance details in our system.
Insurance approval process
After receiving the physician referral and new patient paperwork, we will check each new patient’s insurance to ensure infusion treatments will be covered, and what (if any) out-of-pocket costs the patient will have. Infusion therapy administered through FlexCare Infusion Centers is filed as a medical benefit instead of a pharmacy benefit, which may mean better coverage for the patient.
During this part of the process, our team works as quickly as possible to get insurance approval for treatment. Authorization can take anywhere from one day to two weeks, depending on the insurance provider and specific treatment prescribed.
We handle all prior authorizations for our patients and will contact the prescribing physician’s office if any clinical documentation is needed. Our experienced account management team works hard on our patients’ behalf to get their therapies approved.
If insurance doesn’t cover the full cost of infusion therapy, we work with each patient to help them apply for manufacturer discounts to further reduce out-of-pocket costs. Though infusion therapy denial is rare, it can sometimes happen. In those situations, we work with patients to apply for discounts and create a payment plan.
Communication is key
In everything we do at FlexCare Infusion Centers, communication is a top priority. Our team will always keep our patients and their referring physician informed throughout the process, from initial referral to insurance approval to ongoing treatment. We provide a treatment summary to the referring physician after each infusion, and our staff is available to answer any questions from the patient or their physician’s office.
Get started with FlexCare Infusion Centers
The first step in getting started with infusion therapy is a referral from the primary care physician or specialist. For their convenience, a variety of referral forms are easily accessible on our website. Patients can also contact us directly with any questions they may have about our infusion therapy services.
